In industries like fire safety and building maintenance, businesses are responsible for looking after equipment at different locations. These pieces of equipment are called assets.

Each asset needs to be regularly tested and maintained. Sometimes, during an inspection, something fails. For example, a fire extinguisher might be out of date or a smoke alarm might not work properly. When this happens, it is called a defect.

The challenge is what happens after a defect is found. It needs to be recorded, the right people need to be notified, and a decision needs to be made about whether to fix it now, quote for it, or leave it. Someone also needs to keep track of what happens to that defect over time until it is either resolved or closed.

This process was unclear and difficult to manage. Defects would get lost in large lists of alerts, or old quotes that never get followed up. It wasn’t always easy to trace where a defect came from or what had been done about it. Important safety issues might not be reported quickly. Work could be missed, costing businesses both money and safety risks.

This project set out to solve that by creating a clear and reliable way to record, track, and manage defects from start to finish.